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❓ How does it work?

1. Upload your child’s creation — or any other image you'd love to print.
2. Customize your design — Resize, move, and optionally add a frame to make it pop.
3. Preview your creation — Make sure it looks just right.
4. We print and ship — Your special design becomes a real product, delivered to your door.

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❓ What’s the difference between Portrait, Landscape, and Freestyle in product design?

For a detailed guide with examples and tips, see our Design Orientation Guide.

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❓ What if the image I upload isn’t high quality?

For best results, use a clear, well-lit photo. Even lower-quality images can look great — especially with the right frame.
What you see in the preview closely matches the final product, so you can order with confidence.

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❓ How long does it take to arrive?

Production time: 2–5 business days.
Delivery time: 3–15 business days after production, depending on your location.
For full details, see our Shipping Policy.

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❓ Do you ship worldwide?

We currently ship to selected countries with reliable delivery times. See the full list in our Shipping Policy.

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❓ What if I’m not happy with the product?

If your item doesn't match the preview or has a quality issue, contact us within 7 days and we’ll make it right.
Since each product is custom-made, we can't accept returns for design changes or buyer’s remorse.

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❓ How can I contact customer support?

Email us anytime at info@joyabay.com. We usually reply within 1 business day.

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❓ Do you offer discounts for bulk or group orders?

Yes! For school projects, party favors, or group gifts, email us at info@joyabay.com for a custom quote.

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