FAQ – Frequently Asked Questions

Who are we?

Nice to meet you! At JOYABAY, we turn personal moments into meaningful gifts. We help you preserve memories on high-quality products like mugs, shirts, and canvases. Our mission is to deliver meaningful, one-of-a-kind items that bring joy and stay with you forever.

What are the shipping and delivery times?

Each product is custom-made. Production typically takes 2–5 business days.
Shipping times vary depending on your location:

  • USA: 5–10 business days

  • UK, Australia, New Zealand: 6–12 business days

  • Israel: 7–14 business days

We’ll notify you by email as soon as your order is on its way, along with tracking details.

How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and link. You can track it directly via the shipping provider or through a universal tracking site like 17track.net.

What if my delivery is delayed?

If your order hasn’t arrived within the estimated time, please contact us through our Contact Us page or email us at info@joyabay.com. We’ll look into it right away.

What if the file I upload is low quality?

If we detect that your uploaded drawing may result in a poor-quality print, we’ll reach out to you via email with suggestions — such as retaking a photo in better lighting or scanning the image. We always aim to preserve the charm of your original artwork while ensuring the best possible outcome.

What if my product arrives damaged?

If your item arrives damaged, please email a photo of the product to info@joyabay.com within 48 hours of delivery. We’ll replace it at no extra cost.

Can I return a personalized item?

Since each item is made specifically for you, we don't accept standard returns.
However, if there’s a production error or your item arrives damaged, we’ll happily replace it or issue a refund — no questions asked.