Frequently Asked Questions
Who are we?
Glad to meet you! We are JoyaBay—your go-to destination for creating a perfect ambiance in any space. We offer a wide range of high-quality atmospheric lighting and décor products designed to transform your home, office, garden, patio, or balcony into a warm and inviting environment. Our mission is to provide safe, reliable, and innovative products that not only elevate your space but also offer great value.
What are the shipping and delivery times?
We process and ship orders from multiple warehouses as soon as possible to ensure quick delivery. Typically, for orders within the U.S., delivery takes 9-14 business days. However, delivery times may vary depending on your location and order volume. If there is any delay due to high demand, we’ll contact you immediately to update you on the status of your shipment.
How can I track my package?
Once your package has been shipped, a tracking number will be available in your order details. You will also receive an email with the tracking information. You can track your package using the shipping provider's website (e.g., UPS, USPS), or by using universal tracking tools such as 17track.net.
What happens if my delivery is late?
If your order has not arrived within the estimated delivery time, please contact us as soon as possible with your order number. We will look into it immediately and work to expedite the delivery. Reach out to us at our Contact Us page.
What do I do if my product arrives damaged?
If you receive a damaged product, please take a picture of the damaged item and email it to us at info@joyabay.com within 48 hours of receiving your order. We will arrange for a replacement as soon as possible.
Can I return my product for a refund?
Yes, we offer a 30-day return policy. If you are unsatisfied with your purchase for any reason, you have up to 30 days from the date of delivery to request a return.
To initiate a return, simply contact us at info@joyabay.com or visit our Contact Us page. Your refund will be automatically processed as soon as the order returns to our warehouse.